Starter pack · Logistics & transport
An AI agent set for carriers — status updates, round planning and COD reconciliation handled for you
Transport businesses hurt in the same places every day: customers asking where their parcel is, rounds planned by hand, COD reconciled late at night, and unpaid balances nobody chases. This pack is four AI agents already assembled — fixed scope, fixed price, live in 2–3 weeks.
Work in
Logistics & transport+ human approval
To the customer
A person approves before it ever reaches the customer· drag to rotate
A fit if you…
- Carriers or parcel companies of 5–50 people, running 3–30 vehicles or working with delivery partners
- Anyone offering cash on delivery who has to reconcile against the bank every day
- Companies with no IT team who do not want to pay for an audit or design a system first — they want a set that works now
A day with this pack running
- 06:30The round-planning agent pulls yesterday's leftovers and today's new jobs, matches routes to vehicles and drivers, and sends the plan to the warehouse lead for one confirmation before the trucks leave
- 08:00Trucks roll out. The status agent messages each recipient itself: your parcel is on the way, roughly when, and how to reach the driver
- 11:00A customer asks in chat “where is my parcel”. AI answers from the live status in the system. Cases stuck past their deadline go to a human admin
- 15:30One truck runs into trouble and will miss its round. The round agent proposes moving the jobs to the nearest vehicle; the warehouse lead picks, and the system notifies the affected customers itself
- 21:00The COD agent matches every collection against the transfers in the account and reports only the 4–5 lines that do not tie, for accounts to check in the morning
- 09:00 next dayThe collections agent sends overdue reminders on the 3 / 7 / 14 day cycle and proposes which customers should be suspended, for the owner to approve
The output you get
Recipients are told the status themselves · mismatches go straight to a person to check
An illustrative example — the names and figures are invented so you can see the shape of the work; the real thing is built around your business.
Example: Logistics & transport
LIVE DEMO1 · Work arrives
2 · The AI agent does it
- Proactive parcel and round status
- Round planning and vehicle queue
- Nightly COD reconciliation
- Overdue balance chasing on a cycle
3 · You just approve
Parcels stuck past their deadline, damaged goods, or a customer wanting to change the address go to a human admin to decide.
Result
-70 to -80%
status chats a person has to answer
What is in the pack
4 AI Agent already assembled
Messages the customer itself every time the status changes — picked up, left the warehouse, delivered — and answers status questions in chat from the real data in your transport system.
Parcels stuck past their deadline, damaged goods, or a customer wanting to change the address go to a human admin to decide.
Collects everything due to go out that day, groups it by area, matches it to free vehicles and drivers, and puts a plan in front of you before the trucks leave. If a job is squeezed in or a truck breaks down mid-day, it proposes a new plan straight away.
The warehouse lead or fleet manager confirms the plan every morning and decides whenever jobs have to be moved during the day.
Every night it pulls the day's cash-on-delivery collections and matches them against the transfers into your account and the cash drivers handed in. It reports only the lines that do not tie, with the likely reason.
Every mismatch has to be confirmed or corrected by someone in accounts. The system never adjusts a balance on its own.
Chases customers with overdue balances on the cycle you set — 3 / 7 / 14 days — with a polite message carrying the amount and the ways to pay, plus a weekly list of the long-overdue accounts for the owner.
Suspending service, giving a discount or extending terms always needs the owner or a manager to approve.
All included
What is in the box
- The four agents above, with ready-made status and collection messages, tuned to your company name and tone of voice
- A connection to one LINE OA account and to the one transport system or job sheet you already use
- An approval screen for the warehouse lead and accounts — everything AI proposes is visible before anyone confirms
- A daily dashboard: parcel volume, delivery success rate, COD reconciled, and overdue balances by age
- A small PDPA set: a customer data notice and the settings that keep the data inside your own systems
- One training session for the front-line team and 30 days of fixes after go-live
Go live
Live in 2–3 weeks
Step 1 / 3 · Connect the data and configure
Week 1
- 1Week 1
Connect the data and configure
Connect LINE OA, the transport system or job sheet, and the bank account that receives COD. Set the round rules, the chase cycle, and who approves at each point.
- 2Week 2
Run alongside the real work
- 3Week 3
Go live and hand over
-70 to -80%
status chats a person has to answer
Customers are told before they ask, and AI answers the rest from real status. Usually visible in the first week.
15 minutes
daily COD reconciliation
Down from 1–2 hours in Excel to checking only the mismatches the system picked out. From a 40-person carrier we have worked with.
-20 to -30%
overdue balances
Once every overdue balance is chased on cycle without slipping. The numbers are usually clear within the first 3 months.
Price and scope
One price for the whole pack, paid once at setup, plus a small monthly fee for model usage and support — together about what a part-time employee costs per month. The real figure depends on your daily parcel volume and the systems to connect, and we tell you plainly after a free 30-minute call.
Not included
- Building a new API for a transport system that has no way to connect yet
- LINE OA package fees and message overage charged by the provider
- GPS-level detailed route optimisation, or multiple warehouses across provinces
- Reconciling into an accounting system or ERP that needs a custom integration
Where you go when you grow
When daily volume grows or you add warehouses, move up to the Design and Implement services to build a workflow of your own, or extend with the “Operations and back office” and “Finance and accounting” solution bundles. Everything built in the pack carries over.
Safety in this business
- Recipient names, addresses and phone numbers are personal data under PDPA. The system uses them only as far as delivery requires, and never sends them to a public model that keeps a record.
- On COD amounts and bank lines, AI has read-and-propose rights only. Adjusting a balance, issuing a refund or suspending service always needs a person to confirm, and it is logged with who approved and when.
- Collection messages use the polite tone you approved, are never sent more often than the cycle allows, and customers can always ask to stop receiving them.
FAQ for Logistics & transport
We use other companies' transport systems and deliver some jobs ourselves. Does this pack still work?
Yes. The pack handles both your own vehicles and jobs handed to delivery partners. All it needs is a way to pull status — an API, or a daily report file. If there is none at all, we start from the job sheet your team already updates.
If AI plans a round badly or tells a customer the wrong thing, who is responsible?
Every daily plan needs a person to confirm it before the trucks leave, and customer messages only ever come from the real status. The week of running in parallel surfaces the mistakes before go-live, and we fix them during the 30 days of support.
Does COD reconciliation mean giving the system access to the company bank account?
It only needs the incoming transfers, which come from the statement file you export daily or the channel your bank provides — read-only. No money ever leaves through this system.
How is this pack different from the Audit and Design services?
The pack is a ready-made set with fixed scope and fixed price, for businesses whose problems match these four exactly. If you have several warehouses, several systems, or want a workflow designed for you, Design and Implement fit better — and we can work that out on the free 30-minute call.
Our drivers and admins are not comfortable with technology. Will they cope?
The front line barely changes how it works. Drivers update status the way they always have; admins see only the items waiting for confirmation, on one screen. We run one training session and give the team a short manual.
Cases from similar businesses
Packs for other businesses
A free 30-minute call to see whether the transport pack fits your work
Tell us how you plan rounds, reconcile and chase payment today. We will say plainly whether this pack is enough or whether you need something built for you. No obligation.
Want to see it working first? Open the sample workspace for a business like yours — this exact team of agents is running in it. Sample data, no sign-up.