Starter pack · Retail & e-commerce
A complete shop admin in AI — chats answered, invoices issued, parcels tracked, day closed
Four AI agents, already assembled, for retail shops and online sellers. They take chat from every channel, close the sale, issue the invoice, track the parcel and close the day every night — while the owner still decides on discounts, refunds and customer problems. Live in 2–3 weeks.
Work in
Retail & e-commerce+ human approval
To the customer
A person approves before it ever reaches the customer· drag to rotate
A fit if you…
- Retail shops or online sellers of 1–15 people selling on LINE OA, Facebook, a website and marketplaces at the same time
- Owners or admins answering chat all day, who cannot keep up at night or at weekends, so customers quietly disappear
- Anyone issuing invoices, recording sales and tracking parcels in Excel or a notebook after the fact, then finding the numbers do not tie at month end
A day with this pack running
- 07:00The agent summarises yesterday's unshipped orders, the products running low, and the chats still waiting on the owner, into LINE before the shop opens
- 09:30A customer asks about a size and whether it is in stock. The agent checks real stock, answers within a minute, confirms the order and sends the payment link
- 11:00The customer pays and sends the slip. The agent checks the amount, issues the receipt, records the sale in the sheet, and sends the picking list to whoever packs
- 14:00A customer asks for a discount beyond the limit. The agent puts it in front of the owner on their phone — approve or decline in one tap
- 16:30The parcel leaves the warehouse. The agent sends the tracking number to the customer itself, and only bothers the owner about parcels stuck more than 2 days
- 21:00The agent closes the day — sales, gross margin, open orders and new reviews — into LINE, read start to finish in 3 minutes
The output you get
Customer
My order still hasn't arrived — I ordered on MondayAI
I've checked for you. The parcel reached the Bang Na sorting centre at 08:12, so it should be with you before noon tomorrow.Status checked in the courier's own system · refunds handed to a person to decide
An illustrative example — the names and figures are invented so you can see the shape of the work; the real thing is built around your business.
Example: Retail & e-commerce
LIVE DEMO1 · Work arrives
2 · The AI agent does it
- Answer every channel and close the sale
- Check stock, issue invoices and receipts
- Track parcels and tell customers itself
- Close the day and chase reviews
3 · You just approve
Discounts beyond the limit, complaints, and anything the agent is unsure of go to the owner or an admin to answer, every time.
Result
4 hrs/day
given back to the owner
What is in the pack
4 AI Agent already assembled
Brings chat from LINE OA, Facebook, the website and marketplaces into one inbox. Answers questions about products, prices and promotions from your shop's real data, then confirms the order, checks the address and sends the payment link itself, 24 hours a day.
Discounts beyond the limit, complaints, and anything the agent is unsure of go to the owner or an admin to answer, every time.
Checks what is left in your stock system or sheet before accepting any order. Once the customer pays, it checks the slip, issues the receipt or tax invoice in your shop's format, deducts the stock and records the sale on the spot — nobody keys it in later.
Refunds, cancellations and slips where the amount does not match are always sent back for a person to check and confirm.
Pulls tracking numbers from the couriers you use and tells the customer when the parcel ships, when it arrives and when something goes wrong — so nobody has to answer “where is my order”. It only flags the owner on parcels running late or returned.
Damaged or lost parcels and exchange requests get opened as a case with the details gathered, but a person decides on any compensation.
Every night it pulls together sales, gross margin, best sellers, low stock and open orders into a short message into LINE. It also asks customers who have received their order for a review, and collects the new ones — good and bad — in one place for the owner.
For replies to bad reviews and price changes, the agent drafts the message and puts options in front of you, but the owner sends it.
All included
What is in the box
- All four agents, set up with your products, your prices and the way your shop answers
- An approval screen on your phone for discounts, refunds and anything the agent hands to a person
- Templates for receipts, tax invoices and customer messages, matched to your shop
- A dashboard for sales, stock and chat quality, with history
- PDPA documentation for the shop, and the setup that keeps customer data in your own accounts
- One training round for the owner and admins, plus 30 days of tuning after go-live
Go live
Live in 2–3 weeks
Step 1 / 3 · Collect the shop data and connect the channels
Week 1
- 1Week 1
Collect the shop data and connect the channels
We take your product and price files and the way you answer today, and connect LINE OA, Facebook, your stock system or sheet, and the courier accounts. About 2 hours of your time.
- 2Week 2
Configure the agents and test on real chat
- 3Week 3
Go live and tune
4 hrs/day
given back to the owner
From an online shop we worked with: the time that used to go on answering chat and issuing invoices goes back into new products and existing customers
< 1 minute
reply time, at any hour
Customers who write at night or at the weekend get an answer straight away. Sales lost to slow replies typically drop noticeably in the first month
tie every day
sales, stock and invoices
The numbers in the sheet match the receipts and the stock every night, so there is nothing to reconcile at month end
Price and scope
One price, paid once to set up all four agents, plus a small monthly fee for model usage and support — together about what a part-time employee costs per month. No audit fee and no design fee, because the scope of the pack is already fixed.
Not included
- Connecting an ERP or POS that needs a new integration written (use a sheet or a system with a standard API instead)
- Changes of scope after work starts, such as a fifth agent or an extra language
- The fees of your existing channels, such as LINE OA messaging and courier charges, which you keep paying directly
Where you go when you grow
As the shop grows, adds branches or wants to connect to an ERP, move to the Design and Implement services, or to the Sell more and Customer service solution bundles — the agents and the data from this pack carry over, so you never start again.
Safety in this business
- Customer names, addresses and phone numbers stay in your own LINE OA account, your sheets and your shop's systems. The agents read only what the work requires and nothing is used to train models.
- Anything involving money — a discount beyond the limit, a refund, compensation for a parcel — always needs a person to approve. The agents never decide a single one on their own.
- Every conversation and every receipt is kept, so you can check what the agent said and what it based it on. You can pause or stop an agent instantly from your phone.
FAQ for Retail & e-commerce
We are a very small shop, just me. Is it worth it?
This pack was designed for exactly that size. The total cost is close to one part-time employee, but it works 24 hours a day, every day. A one-person online shop we worked with was live in 2 weeks and got several hours a day back.
Will AI answer customers wrongly or hand out discounts it should not?
The agents answer only from the product and price data you give them — they do not guess, and anything they are unsure of goes to a person. Discounts have a set limit, and anything beyond it needs the owner to approve. Before go-live we also test them against your shop's own past chats.
We use a particular stock or accounting system. Do we have to change it?
No. The pack connects to Google Sheets and to any system with a standard API. If yours cannot connect, we set up a shared sheet to run alongside it, and look at connecting the real system later under the Implement service when you are ready.
Can we add channels or extra work once we are running?
Yes, but that is outside the pack's scope. We would quote it as a small extra piece, or suggest moving to a solution bundle once the needs outgrow the pack — with the agents and the data carried over in full.
How do we start, and what do we need to prepare?
It starts with a free 30-minute call to see whether your channels and systems fit the pack. After that all you prepare is a product and price file, access to LINE OA and Facebook, and a few examples of the way you like to answer. We handle the rest.
Cases from similar businesses
A one-person shop with AI as its admin, bookkeeper and marketer
under 1 minute Chat reply time
See this case Wholesale & e-commerce · SME · 8 peopleA quote out of a chat message, done in 10 minutes
10 minutes Time per quote
See this case Multi-branch retail · Mid-sized · 200 peopleA leadership report at 07:00 every morning, with nobody writing it
0 hrs Time spent on the report
See this casePacks for other businesses
Want a complete AI shop admin in 3 weeks? Start with a free 30-minute call
Tell us which channels you sell on and what systems you use. We will say plainly whether this pack is enough for you, or what you should start with instead. No obligation.
Want to see it working first? Open the sample workspace for a business like yours — this exact team of agents is running in it. Sample data, no sign-up.