A demo to look at before you decide
Whenever a customer writes, someone answers within a minute
Chat, calls, email and reviews land in one queue — AI closes the repeat questions on its own Only the cases that need a decision go to a person
Line by line
After hours, nobody is at the screen
Pick your kind of business and watch it light up line by line — notice the moment the system stops answering and hands over to a person
Answers from real status, not a canned reply
The agent reads the parcel status in the courier system before it answers, so it cannot give a time that is not real
Touch money and the system stops answering
Refunds, contracts, health, legal and any unhappy customer = a person only
Handed over with the conversation summarised
The admin sees the whole thread from the start, and the customer does not retell it
- ChatPhoneEmailReviews
Where to start: Start with LINE chat and the Facebook page, then add Shopee/Lazada in month 2
A mock sample (made-up names and numbers) so you can picture the work — the real one uses your products, your rules and your shop's tone of voice · tap any line to step through it
Where the difference shows
How long the customer waits
Today — admins answer
1–3 hrs
- Outside office hours nobody answers until morning
- Admins switch between 4 screens all day
- Whoever cannot wait buys somewhere else
With AI helping answer
under 1 minute
- Answers 24 hours a day, holidays included
- Every channel in one inbox
- Admins get time back for the cases that make money
The line
What AI must never answer alone
Switch the rule off and see it for yourself: without this gate, anything about money goes straight to the customer
The refund case runs up to the gate and is passed to a person with the conversation summarised — that is the default on every system we build.
How far it connects
The channels customers can reach you on
Clear from before we start: which channels really connect, and which still need a person to press send
Official API, connect now
Connects to the accounts you already have — no new number, no new page
15channels
Connects, but through a partner
The platform opens up only to approved partners, so setup takes a little longer
5channels
No connection yet — AI drafts, a person sends
There is no public API, and we do not use bots that click the screen for you
5channels
Google's chat product is gone
Google Business Messages shut down, and only reviews and Q&A can still be connected — anyone offering you Google chat is reading an old article
We do not run bots on Seller Center
The marketplaces forbid it in their terms and your shop can be suspended. Where a channel has no API we say so plainly: a person has to press send
What happens next
Try it on your own shop's chats
Send us your past conversations and we will tell you plainly roughly what share AI could close on its own, which channel to start with, and where a person must always decide